Are you ready to transition from fieldwork to a dynamic office environment? We are recruiting for a leading manufacturer of domestic water booster systems and pumping packages, seeking a skilled Technical Support Technician to join their team. This role is a unique opportunity to leverage your technical expertise while providing exceptional support to our valued customers over the phone.
Key Responsibilities:
- Provide prompt and effective technical support to customers via phone, email, text, and video calls (Zoom/Facetime).
- Troubleshoot issues and guide customers through solutions with clear and concise communication.
- Be available for service calls and troubleshooting during manageable and reasonable hours, ensuring our customers receive timely assistance.
- Safely navigate mechanical rooms when necessary, ensuring adherence to all safety protocols.
- Handle warranty claims and customer returns efficiently, ensuring a smooth and satisfactory resolution for all parties involved.
- Manage desk transactions including quotations, lead times, return materials, packing slips, sales acknowledgements, and emails.
- Occasionally travel (1-3 times/month) on an as-needed basis to provide in-person support or training.
Desired Traits & Qualities:
- Approach every challenge with a can-do mindset and a willingness to assist others.
- Be a reliable team member who is conscientious, self-motivated, and takes pride in their work.
- Uphold the highest ethical standards, representing our company with professionalism and integrity.
- Demonstrate exceptional customer service skills, always prioritizing the needs and satisfaction of our clients.
- Be well-organized with strong prioritization and planning abilities, ensuring all tasks are completed efficiently and accurately.
What We Offer:
- 100% coverage of insurance premiums for employees, spouses, and dependents.
- 10 paid holidays per year.
- 5 paid vacation days after 90 days, 10 days after 1 year, and 15 days after 2 years.
- Access to additional insurance options including dental, vision, life, disability, and more.
- Company credit card provided for travel expenses.
- Eligible for quarterly bonuses after 1 year of employment, based on company sales, overall company health, individual performance, and attendance.
Application Process
If your experience matches the description above, submit your resume, and one of our recruiters will be in touch to tell you more about the position and learn more about your experience and aspirations.
If your experience does not match this job description, we still encourage you to reach out to one of our recruiters, so we can learn about your professional aspirations for future job openings.
About Bemana
Bemana provides recruiting services to the nation’s equipment and industrial sectors. Our clients and candidates value us for our specialized recruiting expertise, vast knowledge of the equipment and industrial job market, and ability to solve their most challenging employment needs. We have successfully recruited thousands of top-level professionals filling a wide range of management, sales, engineering, and technical positions across the nation.
Welcome to Bemana and we look forward to getting to know more about you.
Referral Program
Bemana offers a $500 reward for referrals that lead to a hire. So, if this job or location is not for you, but you know someone that might be interested, send them this link and we’ll send you a check if they get hired. Terms & conditions apply.