Bemana is searching for a Quality Assurance Manager to join our client’s team in Chicago, IL.
Under the general direction of and reporting to the Director of Broadband Service, The Quality Assurance Manager is primarily responsible for overseeing the quality of services rendered by our vendors for HVAC systems, generators, electrical, fire suppression, and telemetry/monitoring systems.
The ideal candidate will have a strong background in these areas, with a keen eye for detail and a solid understanding of service evaluation, audits, and vendor management.
Essential Duties And Responsibilities
- Develop and maintain service quality control systems, with a focus on HVAC systems, generators, electrical, fire suppression, and telemetry/monitoring systems.
- Regularly evaluate the services provided by vendors, ensuring alignment with industry standards and company expectations.
- Collaborate with cross-functional teams and vendors to understand service expectations and standards.
- Inspect the services rendered, comparing them to the requirements to ensure high-quality services are provided on time.
- Keep accurate documentation and perform statistical analysis of service quality.
- Conduct regular service quality audits to ensure compliance with standards and regulations.
- Track, communicate, and resolve service quality issues.
- Assists with demand related calls when needed
- Implement training programs for internal teams regarding quality control activities.
- Participate in vendor selection processes by evaluating potential vendors’ ability to meet quality standards.
- Monitor risk management activities related to service provision.
Education/Experience/Skills
- Bachelor’s degree in quality, business, engineering, or a related field preferred.
- Proven experience as a Quality Assurance Specialist or similar role, preferably in an HVAC or facilities systems environment.
- High school diploma or GED preferred
- Current Generac Power Systems certification preferred
- Ability to read and interpret documents such as safety rules and procedure manuals
- Intermediate computer ability including proficient capability with Microsoft Office applications
- Overnight travel may be required
Compensation And Benefits
- Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
- Up to 9 paid company holidays
- Paid sick time
- Company-paid Life Insurance ($75,000)
- Company-paid Short-term and Long-term Disability Insurance
- Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
- 401(k) retirement savings plan with company matching
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
Application Process
If your experience matches the description above, submit your resume, and one of our recruiters will be in touch to tell you more about the position and learn more about your experience and aspirations.
If your experience does not match this job description, we still encourage you to reach out to one of our recruiters, so we can learn about your professional aspirations for future job openings.
About Bemana
Bemana provides recruiting services to the nation’s equipment and industrial sectors. Our clients and candidates value us for our specialized recruiting expertise, vast knowledge of the equipment and industrial job market, and ability to solve their most challenging employment needs. We have successfully recruited thousands of top-level professionals filling a wide range of management, sales, engineering, and technical positions across the nation.
Welcome to Bemana and we look forward to getting to know more about you.
Referral Program
Bemana offers a $500 reward for referrals that lead to a hire. So, if this job or location is not for you, but you know someone that might be interested, send them this link and we’ll send you a check if they get hired. Terms & conditions apply.