Bemana is searching for a Broadband Program Manager to join our client’s Broadband Service department in Chicago, IL.
Under the general direction of and reporting to the Director of Broadband Service, The Program Manager is primarily responsible for overseeing all aspects of service for a large telecommunications customer’s inside plant (ISP) service needs.
The successful candidate will be self-motivated with prior experience managing large telecommunications service contracts, with a commitment to superior customer service and a team mentality.
Essential Duties And Responsibilities
- Manage internal technicians to execute the preventative maintenance contract throughout their geographic territory.
- Track open tickets to ensure timely completion and communicate status to customer
- Communicate with customers to address questions, problems, and requests for service or equipment. Escalate to appropriate person/team as necessary
- Arrange for necessary repairs to restore service and schedule these repairs
- Order parts for needed repairs
- Successfully read and understand schematics, flowcharts, wiring diagrams and specifications
- Have/expand industry knowledge of AC & DC electrical and batteries to successfully review inspection reports and provide feedback to the customer on any future or immediate/urgent maintenance needs
- Successfully maintain preventative and emergency maintenance reports for customer review and access as needed
Education/Experience/Skills
- High school diploma required – some college preferred
- 10+ years of experience managing telecommunications DC Plant service preferred
- Must have superior organizational skills as well as experience managing teams of service providers (self-perform and/or subcontractors)
- Excellent customer service skills required, to include verbal and written communication, phone and email etiquette and the ability to develop and maintain excellent working relationships
- Ability to work well in a changing work environment
- Requires advanced knowledge of the English language
- Intermediate knowledge of Microsoft Word applications, especially Excel
- Adept at the use of remote web applications and web services
- Proven team player
Compensation And Benefits
- Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
- Up to 9 paid company holidays
- Paid sick time
- Company-paid Life Insurance ($75,000)
- Company-paid Short-term and Long-term Disability Insurance
- Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
- 401(k) retirement savings plan with company matching
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
Application Process
If your experience matches the description above, submit your resume, and one of our recruiters will be in touch to tell you more about the position and learn more about your experience and aspirations.
If your experience does not match this job description, we still encourage you to reach out to one of our recruiters, so we can learn about your professional aspirations for future job openings.
About Bemana
Bemana provides recruiting services to the nation’s equipment and industrial sectors. Our clients and candidates value us for our specialized recruiting expertise, vast knowledge of the equipment and industrial job market, and ability to solve their most challenging employment needs. We have successfully recruited thousands of top-level professionals filling a wide range of management, sales, engineering, and technical positions across the nation.
Welcome to Bemana and we look forward to getting to know more about you.
Referral Program
Bemana offers a $500 reward for referrals that lead to a hire. So, if this job or location is not for you, but you know someone that might be interested, send them this link and we’ll send you a check if they get hired. Terms & conditions apply.