Bemana is assisting our client in finding a Director of Commercial Operations to join their team based in the greater St. Louis, MO area. Our client is a dynamic, engineering-driven company whose goal is to design and produce superior products that help customers solve their needs for Packaging, Insulation and Componentry.
The Director of Commercial Operations is responsible for leading and overseeing the strategy, implementation, and optimization of commercial processes across the organization. This position ensures that the company’s commercial functions — including sales, marketing, and customer service — operate seamlessly and efficiently to drive revenue growth and enhance customer satisfaction.
Benefits:
- PAY: $120k – $150k base
- Annual Bonus Incentive: 20%
- PTO: Flexible for the right candidate.
- 401k + 3% match.
- Medical, dental, vision.
- Other great benefits!
Essential Duties and Responsibilities:
- Develop and execute a strategic roadmap for commercial operations that aligns with the company’s overall objectives and goals.
- Collaborate with senior leadership to define and align commercial strategies that drive growth and improve business performance.
- Provide leadership and direction to the commercial operations team, ensuring a high level of performance and engagement.
- Identify and implement best practices to streamline and improve commercial processes, from lead generation and sales pipeline management to customer retention.
- Ensure that sales and marketing operations are integrated, efficient, and scalable.
- Drive continuous improvement initiatives to reduce costs, improve productivity, and enhance operational effectiveness.
- Work closely with sales, marketing, finance, and customer service teams to ensure alignment of objectives, strategies, and resources.
- Act as a liaison between commercial teams and other departments to facilitate communication and problem-solving.
- Develop and implement tools, systems, and training programs to support commercial teams in achieving their objectives.
- Monitor key performance indicators (KPIs) related to commercial operations, sales effectiveness, and customer satisfaction.
- Provide regular reports and insights on commercial performance to senior management.
- Analyze data to identify trends, challenges, and opportunities to optimize commercial operations.
- Collaborate with finance and sales teams to develop revenue forecasts, setting clear targets and ensuring that commercial operations are aligned with these goals.
- Track the effectiveness of sales strategies and marketing campaigns, adjusting tactics as necessary to meet revenue targets.
- Oversee the selection, implementation, and use of commercial tools and technologies (CRM, marketing automation, sales forecasting tools, etc.) to ensure efficiency and effectiveness.
- Drive the adoption of new technologies to improve commercial processes and enhance data-driven decision-making.
- Stay informed on industry trends, customer needs, and market conditions to inform commercial strategies and decision-making.
- Ensure that the customer experience is consistently positive across all touchpoints and channels, fostering long-term loyalty and satisfaction.
- Ensure that commercial operations are compliant with industry regulations and company policies.
- Proactively identify and manage risks within commercial operations, including operational, financial, and reputational risks.
Education Requirements/Work Experience:
- Bachelor’s degree in business administration, marketing, or related field of study.
- 8+ years leadership experience in industrial commercial/sales with proven track record for high performance results.
- Life Sciences industry experience in packaging preferred.
- Microsoft Office — MS Word, Excel, and PowerPoint.
- Proficiency in ERP/MRP systems and workflows
- Proficiency in a CRM – Salesforce preferred, systems and workflow.
Application Process
If your experience matches the description above, submit your resume, and one of our recruiters will be in touch to tell you more about the position and learn more about your experience and aspirations.
If your experience does not match this job description, we still encourage you to reach out to one of our recruiters, so we can learn about your professional aspirations for future job openings.
About Bemana
Bemana provides recruiting services to the nation’s equipment and industrial sectors. Our clients and candidates value us for our specialized recruiting expertise, vast knowledge of the equipment and industrial job market, and ability to solve their most challenging employment needs. We have successfully recruited thousands of top-level professionals filling a wide range of management, sales, engineering, and technical positions across the nation.
Welcome to Bemana and we look forward to getting to know more about you.
Referral Program
Bemana offers a $500 reward for referrals that lead to a hire. So, if this job or location is not for you, but you know someone that might be interested, send them this link and we’ll send you a check if they get hired. Terms & conditions apply.